Graphic showing what happens when you quit smoking

Stoptober 2023

News – 1 October 2023 It’s Stoptober – the annual national campaign aimed at helping people quit smoking for good. Despite declining smoking rates, over 5 million people in England still smoke, making it the leading cause of preventable illness and death in the UK. Since its launch in 2012, Stoptober has helped over 2.5 million smokers to quit smoking.…

Front over of Grand Union's 2022/23 Environmental, Social and Governance Report

Our ESG report 2022/23

News – 28 September 2023 At Grand Union, we take our responsibilities seriously as a landlord. We’re committed to having a positive impact on the environment, as well as to our customers, colleagues, and partners. To showcase this work, we have produced an Environmental, social and governance (ESG) report highlighting our progress against these key areas for 2022/23. This is…

Female hand holding a mobile smartphone displaying an incoming call from Grand Union's Payment Support team

New Payment Support numbers

News – 25 September 2023 Our Payment Support team has a new way of getting in touch with you. If you get a text or call from either 0330 822 5122 or 0330 822 5123, that’s the team trying to get in touch with you. If they do call, it’ll be an automated message which gives you the option of…

Phone with Voice logo on yellow background

Voice round up

News – 21 September 2023 We’ve had another great month of engagement on Voice, our customer feedback platform. Thank you to everyone who has taken part. We use the feedback we get from Voice to help improve the services we offer at Grand Union. Here are the results of the last few surveys and polls. Shaping the future for Grand…

Grand Union vans parked next to each other.

Strike action over pay

News – 20 September 2023 This Friday, a small number of our trades teams are going on strike in a dispute over pay. We’ve put contingency plans in place and hope the impact on you will be limited. However, we apologise in advance if you are impacted. Of the 82 trades colleagues we have, strike action is being taken by…

Chamomile gardens enterance with the LABC logo

Biggleswade extra care scheme nominated for national award

News – 19 September 2023 Grand Union Housing Group’s flagship extra care scheme in Biggleswade has been nominated for a national award. Chamomile Gardens has been nominated for a Local Authority Building Control (LABC) Building Excellence Award in the category of Best Large Social Housing Development, having already won the regional award for the Central region. Completed in November 2022,…

Lewis, Daniela and Christina

Focus on our Customer Contact team

News – 14 September 2023 If you’re calling or emailing Grand Union, the first person you’re likely to reach is one of our Customer Contact team (CCT). There are 20 team members responsible for answering the phones, responding to customer emails and messages on social media. Their knowledge base is huge; there’s not much about rent, repairs and other housing…

Cover of Grand Union's Annual Report and Financial Statements for year ended 31 March 2023

Annual report and financial statements

News – 12 September 2023 We are proud to publish our Annual report and financial statements for 2022/23. The final document is available here, including customer stories and financial performance. However, if you don’t want to read the full report, you can simply watch the video below.  

We’re double finalists!

News – 11 September 2023 Good news – we’re double finalists in the Affordable Housing Awards! Our Health & Housing Partnership with Peabody and the shared Public Health team for Bedford Borough, Central Beds & Milton Keynes City councils is shortlisted for Partnership of the Year. This new and innovative partnership was formally launched in April 2022 and seeks to…

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