Communal areas – inside and outside

All communal areas of residential blocks, including hallways, stairs and shared balconies, are the responsibility of Grand Union Housing Group. We have a legal obligation to ensure that these areas remain safe to use and free from items that may contribute to a fire or cause someone to trip or fall in the event of a fire and prevent their …

GUH numbers (not names)

Further to our recent unification it is important that you always use your GUH rent reference number, rather than your name or other description (like “Garage Rent” or “Mum’s rent”) when making rent payments via online banking or paying by standing order. We take a lot of time trying to match payments up with the right rent account as there …

Christmas opening hours

Our opening hours during the festive period are as followed: Monday 24th December: Closed all day Tuesday 25th December: Closed all day Wednesday 26th December: Closed all day Thursday 27th December: Normal opening hours Friday 28th December: Normal opening hours Monday 31st December: Normal opening hours Tuesday 1st January: Closed all day Wednesday 2nd January: Normal Opening Hours In the …

Direct Debits – Important notice

Please be aware that direct debits scheduled for 25 and 26 November will be called for a day late. Please ensure funds are left in your account for the direct debit to be processed. This does not affect any direct debits going out on any other dates. Please accept our apologies for any inconvenience caused by this delay.                                                                                                                                                                                                    …

Customer Survey Starting 1 December

Starting from 1 December 2018, a sample of our customers will be contacted by email to take part in a short survey. It should only take 10 minutes to complete. The email will be sent by research company The Leadership Factor (TLF), on behalf of Grand Union Housing Group, to complete the Institute of Customer Services Business Benchmarking survey. Visit The …

GUHG appoints new Director of Finance

Grand Union Housing Group (GUHG), has appointed Mona Shah as their new Group Director of Finance. Mona, who is currently Finance Director at Sovereign Housing Group, will be joining Grand Union in the New Year, replacing current Director of Finance, Anna Simpson who is moving on to Midland Heart. She said: “I am absolutely delighted to be joining Grand Union …

‘My GUHG’ – Register for our new online account service

Our new online account service is now live! ‘My GUHG’ allows customers online access to: Pay your rent See your rent statement Request repairs Check the progress of repairs View basic communication To register, you will need your 12 digit reference number which starts with GUH Register here!                         …

London Marathon 2019 – Golden Bond Application

The 2019 London Marathon is due to take place on Sunday 28 April 2019. Grand Union Housing Group has 5 ‘golden bond’ places available. If you would like to take up the challenge, please contact Lucy Evans on 01525 408661 or email lucy.evans@guhg.co.uk for an application form or apply online below. All we ask is that you are able to …

Automated payment line is now working with new rent account number

The automated telephone payment line is available on 0300 1233423 and you will need your new 12 digit rent account number which starts with GUH.