Christmas opening hours

Our opening hours during the festive period are as followed: Monday 24th December: Closed all day Tuesday 25th December: Closed all day Wednesday 26th December: Closed all day Thursday 27th December: Normal opening hours Friday 28th December: Normal opening hours Monday 31st December: Normal opening hours Tuesday 1st January: Closed all day Wednesday 2nd January: Normal Opening Hours In the …

Christmas safety tips

The following advice comes courtesy of The Royal Society for the Prevention of Accidents. Christmas is a time when your home is likely to be full of people and it is in the excitement of the season that accidents can easily happen. But one of the good things about Christmas is that there are typically more people around to supervise …

Universal Credit roll out – update

Universal Credit has now been rolled out across the country. This is for NEW claims for working age people only. This means if you need to claim a benefit due to a lack of income, such that you would claim any of the benefits below, you will need to claim Universal Credit instead: Housing Benefit Income Support Income-based ESA Income-based …

Residents’ Voice

Your voice has never been more important to us! In July this year the Government launched its Green Paper on housing, encouraging housing associations to take greater notice of their customers’ views and opinions. At Grand Union Housing Group (GUHG) we continue to take your views and opinions seriously and we are always looking at ways we can better involve …

Communal areas – inside and outside

All communal areas of residential blocks, including hallways, stairs and shared balconies, are the responsibility of Grand Union Housing Group. We have a legal obligation to ensure that these areas remain safe to use and free from items that may contribute to a fire or cause someone to trip or fall in the event of a fire and prevent their …

GUH numbers (not names)

Further to our recent unification it is important that you always use your GUH rent reference number, rather than your name or other description (like “Garage Rent” or “Mum’s rent”) when making rent payments via online banking or paying by standing order. We take a lot of time trying to match payments up with the right rent account as there …

Direct Debits – Important notice

Please be aware that direct debits scheduled for 25 and 26 November will be called for a day late. Please ensure funds are left in your account for the direct debit to be processed. This does not affect any direct debits going out on any other dates. Please accept our apologies for any inconvenience caused by this delay.                                                                                                                                                                                                    …

Customer Survey Starting 1 December

Starting from 1 December 2018, a sample of our customers will be contacted by email to take part in a short survey. It should only take 10 minutes to complete. The email will be sent by research company The Leadership Factor (TLF), on behalf of Grand Union Housing Group, to complete the Institute of Customer Services Business Benchmarking survey. Visit The …

GUHG appoints new Director of Finance

Grand Union Housing Group (GUHG), has appointed Mona Shah as their new Group Director of Finance. Mona, who is currently Finance Director at Sovereign Housing Group, will be joining Grand Union in the New Year, replacing current Director of Finance, Anna Simpson who is moving on to Midland Heart. She said: “I am absolutely delighted to be joining Grand Union …