Residents’ Voice appoint new chair

Grand Union’s customer engagement panel, Residents’ Voice, has appointed Richard Cade as their new chair. Residents’ Voice was formed in January 2018 in order to ensure customers’ voices were represented and heard at the highest level as well as to better align the customer engagement process. Richard said of his appointment: “I am honoured to accept this position and am …

Grand Union joins consortium to help support people into work

We are pleased to have joined a consortium of over 80 social landlords, called ‘Give us a Chance’ (GUAC), whose mission is to transform lives by enabling housing providers to support people into employment. Of those of working age living in social housing, around half are unemployed, which is three times as much as other tenures. Our Executive Director of …

RESULTS: Kitchen options consultation

We recently consulted on our new kitchen options, as some of the previous worktop and door frontal options had been discontinued by our supplier. We had a great response to the survey and here are the results. • Kitchen Option 1 – worktop Quebec Oak Surf with 44% of votes • Kitchen Option 2 – worktop Quebec Oak Surf with …

Using garages for storage

We are aware that some of our garages are used for storage. Please note that if you do use a garage for storage, this is entirely at your own risk and you are responsible for having any appropriate insurance cover in place. We are unable to take any responsibility for the loss of, or damage to, any items stored in …

Kitchen and bathroom lifespans

Customers often ask when their kitchens or bathrooms are going to be replaced. We expect our kitchens to last 25 years before requiring replacement and our bathrooms 40 years. It may sound like a long time, but the majority of our kitchens and bathrooms will reach that before needing replacement. Of course if something is in a really bad state …

Our office hours over Easter

Please note our Easter opening hours below: Thursday 18 April: closing at 5.00pm Friday 19 April (Good Friday): closed Monday 22 April (Easter Monday): closed Tuesday 23 April: open as usual at 8.45am Whilst our offices are closed, in an emergency you can call: 0300 123 5544 for repairs or to report anti social behaviour 0800 177 7003 for repairs …

Exciting changes for Grand Union

You may have seen that we are undergoing a business-wide transformation programme that aims to put you, the customer, at the heart of everything we do and looks at how we serve you better. As part of this, we are building on the success of our unification by coming together in a single office in Milton Keynes. We’ll be moving …

Brave Bridgette!

Eighty year old Bridgette is one of our customers living in Shefford, Bedfordshire. Whilst you might expect someone of her fairly advanced years to be taking life at a gentle pace, that just isn’t Bridgette. She gets up early “to make every day count”, often helps look after some of her grandchildren and her great grandchild, and is an enthusiastic …

Getting in touch

Time is important to of us all and we want to help you make the most of what precious time you have! We do have various ways to contact us and if you have not registered on my.guhg to allow you to access our services 24 hours a day, cannot find what you need on our website and still need …