Clean-up days in East Northants

At Grand Union we aim to create stronger communities and better lives and, as part of this, our Community Investment team works within our communities in many different ways. On two Saturday mornings recently (one warm and one extremely cold and wet!) our Community Investment team and housing officers, together with East Northants District Council’s Waste Team and housing officers …

Care and support goes digital at Quince Court

Our Extra Care scheme at Quince Court in Sandy, Bedfordshire, has recently benefited from the installation of Appello’s new digital living solutions, integrating safety and wellbeing technology into homes. Customers have seen their previous analogue systems replaced with a new video door entry system, upgraded smoke detectors and pendants for each customer to wear in case of emergency. Buttons have …

You said, we did

The information you give us about our services is vital and as a result of customer feedback through complaints we have taken the following actions:   You said We did Ombudsman recommendation that a system be established to adequately record that customers have been advised of their responsibilities in relation to appliances and white goods prior to improvement projects commencing. …

Standing orders

Do you pay your rent by standing order into one of the old Aragon, Rockingham Forest Housing or South Northants Homes bank accounts? If so, then you will need to change it to pay into our Grand Union bank account: Sort code: 60 01 16 Account number: 45259860 The old bank accounts are closing on 28 February so if you …

Sophie up for female apprentice of the year

We are delighted to announce that one our members of staff has been nominated for an award. Sophie Parker, a member of our Customer Services team, has been shortlisted as female apprentice of the year at the Bedfordshire BusinessWomen Awards 2019 – a prestigious annual event that recognises achievement in business by women across the county. It’s been a good …

Did you know we have an Antisocial Behaviour Tool Kit?

We are committed to dealing with antisocial behaviour and we understand how difficult it can be for people who are experiencing issues. Antisocial behaviour can present itself in many different ways and different agencies may need to get involved. We have lots of useful information on our website – there is guidance about where to report, who to report to …

Live Chat & Customer Portal

If you haven’t already done so, why not try our live chat facility which is accessed through our website. Chat is available from 8.45am until 5pm Monday to Friday. Our Customer Service Officers are ready to deal with all your enquiries. This is a great alternative to calling us, visiting the office or sending an email. Just go to ‘we’re …

Aileen Evans voted a Power Player

We are delighted that Aileen Evans, our Group Chief Executive, has been voted one of the top 50 Power Players in housing in the country for the fifth time in six years. Aileen, who recently celebrated 20 years with Grand Union, was ranked 38 in 24housing’s Top 50 Power Players. This is Aileen’s second honour in the past year; in …

Grand Union shortlisted for award

Grand Union’s youth mentoring and community engagement programme has been shortlisted for a national award. The programme, run by our Youth Involvement team, is a finalist at the Tpas Awards in the category of Excellence in Community Action Award. Phil Hard, Executive Director of Operations at Grand Union said: “We’re really proud of our youth work, so it’s great to …