News – 23 February 2023 We’ve improved how we provide feedback on our website. In December, we posted a survey on Voice, our customer feedback platform, to help us better understand what our customers want from a feedback page on our website. This feedback, which you can find on this page, has been really helpful in shaping the content of…
News – 23 February 2023 Why is my rent going up? High inflation levels have made goods and services more expensive this year. As a result, rent charges have gone up. We review rent and other charges each year. We’ve done this in line with the Government’s Rent Standard. This says how social housing landlords like us set and increase…
Ensuring our customers are safe in their home is our key priority and we’ve been looking at how we can better deal with damp, mould and condensation for the last 18 months. To show our commitment to this, we have set up a dedicated team to focus on dealing with damp, mould and condensation issues. Jason Stretton and Stuart McNeal…
News – 22 February 2023 Here’s an update of some of the places where we’re building new homes, focusing on Northamptonshire: Paulerspury: We’re building 19 two and three bedroomed houses, nine for social rent and 10 for shared ownership sale in this village just south of Towcester. Completion is due this summer. Overstone: We’re building 65 houses (one, two, three…
News – 21 February 2023 Do you know how much edible food is thrown away each year by UK households? Around 6.6 million tonnes! Almost three quarters of this is food we could have eaten and a quarter of this is down to preparing, cooking or serving too much, costing us £3.5 billion each year. Food Waste Action Week is…
News – 20 February 2023 We’ve had another great month of engagement on Voice, our customer feedback platform. Thank you to everyone who has taken part in our latest surveys and polls. We use the feedback we get from Voice to help improve the services we offer at Grand Union. Here are the results of the last few surveys and…
News – 17 February 2023 In January we ran our first health check ‘roadshows’. We hired some health equipment and took it out into the community giving customers and the public an opportunity to have their health checked. We went to a variety of places in our communities including leisure centres, sheltered schemes and children centres. The health checks included…
News – 16 February 2023 We are committed to keeping you safe in your home. That’s why we’re installing carbon monoxide detectors in every home with gas, solid fuel or oil heating. To help us do this, we’re working with three contractors – Rigford, FSG and Principle Construction. Their teams have started visiting homes where we don’t have records…
News – 15 February 2023 Spaces to attend in Clophill We currently have spaces at our Activity Days for older people in Clophill. These take place on a Thursday from 10am to 3pm. Each day is different, but the friendly and welcoming environment remains the same. Activities include: Seated exercises and ball games Making decorations, cards and gifts Flower arranging and…
