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![Housing Ombudsman Service - Call for evidence](https://www.guhg.co.uk/img-srv/2-LFHsYGYZQejMpARHIWvPxoLItST6x_3h-A-G5JuDw/resizing_type:auto/width:768/height:0/gravity:sm/enlarge:1/ext:webp/strip_metadata:1/quality:90/bG9jYWw6Ly8vZ3VoZy93d3cuZ3VoZy5jby51ay93cC1jb250ZW50L3VwbG9hZHMvMjAyNC8wOC9ob3MtY2FsbC1mb3ItZXZpZGVuY2UucG5n.webp)
‘Repairing trust’ call for evidence
The Housing Ombudsman is exploring common issues in housing maintenance following a significant rise in complaints about disrepair
![Dennis sitting in his kitchen holding his home made cake](https://www.guhg.co.uk/img-srv/hSuJ2dhujRYx3IvFCuS5ajxM7-cTZ_eaND8wey22o48/resizing_type:auto/width:768/height:0/gravity:sm/enlarge:1/ext:webp/strip_metadata:1/quality:90/bG9jYWw6Ly8vZ3VoZy93d3cuZ3VoZy5jby51ay93cC1jb250ZW50L3VwbG9hZHMvMjAyNC8wOC9hc215LWd1aGdkZW5uaXM5OXlyczI1MC1zY2FsZWQuanBn.webp)
Dennis
Dennis is no ordinary Grand Union customer. At 99 years of age he’s one of our oldest living independently in…
![Medequip Connect employee looking at their computer and wearing a headset](https://www.guhg.co.uk/img-srv/WWwD1AZk4RLzrm6-g4Bux5mjVXEhiSuXTqFUxo5y5p4/resizing_type:auto/width:768/height:0/gravity:sm/enlarge:1/ext:webp/strip_metadata:1/quality:90/bG9jYWw6Ly8vZ3VoZy93d3cuZ3VoZy5jby51ay93cC1jb250ZW50L3VwbG9hZHMvMjAyNC8wOC9tZWRlcXVpcDEuanBn.webp)
New out-of-hours and Life24 alarm service provider
We will soon be transferring our out-of-hours service and Life24 alarm service to Medequip Connect (instead of Astraline)
![Merger](https://www.guhg.co.uk/img-srv/vgRxCxTDK-33PiQCPC25TK6JQYF5xx7Pkd1znd6SNFk/resizing_type:auto/width:768/height:0/gravity:sm/enlarge:1/ext:webp/strip_metadata:1/quality:90/bG9jYWw6Ly8vZ3VoZy93d3cuZ3VoZy5jby51ay93cC1jb250ZW50L3VwbG9hZHMvMjAyNC8wNy9tZXJnZXIuanBn.webp)
![](https://www.guhg.co.uk/img-srv/Lz9T4eQ26WAfs9iE-MKR3_5zuyA64UlHPsese7gGSTw/resizing_type:auto/width:768/height:0/gravity:sm/enlarge:1/ext:webp/strip_metadata:1/quality:90/bG9jYWw6Ly8vZ3VoZy93d3cuZ3VoZy5jby51ay93cC1jb250ZW50L3VwbG9hZHMvMjAyNC8wNS9pc3RvY2stMTUxMzQ2MzEzOC5qcGc.webp)
Complaint Handling Code
On 1 April 2024 the Housing Ombudsman Service Complaint Handling Code became statutory. This means landlords are obliged by law…
![Wildflower meadow](https://www.guhg.co.uk/img-srv/zJmdHdEbYZ2xniKTvT7j0cXfXwbD2uQ3dwQblMQO9F4/resizing_type:auto/width:768/height:0/gravity:sm/enlarge:1/ext:webp/strip_metadata:1/quality:90/bG9jYWw6Ly8vZ3VoZy93d3cuZ3VoZy5jby51ay93cC1jb250ZW50L3VwbG9hZHMvMjAyNC8wNS9wZXhlbHMtZnJlZGRpZS1yYW1tLTY4MzktNTE1NDgtc2NhbGVkLmpwZw.webp)
World Environment Day
Today is World Environment Day and we’re talking about land restoration and rewilding. Did you know that since 1930 we’ve…
![A hand placing a voting slip into a ballot box](https://www.guhg.co.uk/img-srv/r7b1FsBMNPGrwSrb-eHq8OS-q5gVPevDUF3Uvo6_IoQ/resizing_type:auto/width:768/height:0/gravity:sm/enlarge:1/ext:webp/strip_metadata:1/quality:90/bG9jYWw6Ly8vZ3VoZy93d3cuZ3VoZy5jby51ay93cC1jb250ZW50L3VwbG9hZHMvMjAyNC8wNS9wZXhlbHMtZWxlbWVudDUtMTU1MDMzNy1zY2FsZWQuanBn.webp)
Going to vote?
The General Election is just a month away and we’d encourage all of you to use your vote
![Good to be home - our corporate plan](https://www.guhg.co.uk/img-srv/K396_l0N0Qlx1iqW1JzdETxYqfSh7NzJouJDp_rphS0/resizing_type:auto/width:768/height:0/gravity:sm/enlarge:1/ext:webp/strip_metadata:1/quality:90/bG9jYWw6Ly8vZ3VoZy93d3cuZ3VoZy5jby51ay93cC1jb250ZW50L3VwbG9hZHMvMjAyNC8wNS9nb29kLXRvLWJlLWhvbWUtMS5wbmc.webp)
Good to be home – our three-year plan to continuing our journey together
We’re delighted to launch our new corporate plan Good to be home 2024-27 which is focused on our core purpose…
![Dana standing outside her house](https://www.guhg.co.uk/img-srv/RP30f4YsggGukzVACgfLiYMNaZZ6ptn_tkGGLJrELEk/resizing_type:auto/width:768/height:0/gravity:sm/enlarge:1/ext:webp/strip_metadata:1/quality:90/bG9jYWw6Ly8vZ3VoZy93d3cuZ3VoZy5jby51ay93cC1jb250ZW50L3VwbG9hZHMvMjAyNC8wNS9BLlNNWV9HVUhHQ3JpeHNleU1lYWQyNzQtc2NhbGVkLmpwZw.webp)
Dana
Dana George and daughter Erika (15) were living in a three-bedroomed private rented house in Houghton Regis Bedfordshire but were…
![Front doors of a row of new houses](https://www.guhg.co.uk/img-srv/z-91pnELcdK-xZ4xZ-spGKfgeDJFJpxQNIckrdBCxZw/resizing_type:auto/width:768/height:0/gravity:sm/enlarge:1/ext:webp/strip_metadata:1/quality:90/bG9jYWw6Ly8vZ3VoZy93d3cuZ3VoZy5jby51ay93cC1jb250ZW50L3VwbG9hZHMvMjAyNC8wNS9ndWhnLWVhcmxzLWJhcnRvbi1wcm9wZXJ0aWVzLW1hdHRoZXdwb3dlci1waG90b2dyYXBoeTAwMDUtc2NhbGVkLmpwZw.webp)
Grand Union helps unlock £8.9m of funding for 95 homes
Local housing provider Grand Union Housing Group has supported Milton Keynes YMCA and First Garden Cities Homes to secure extra…