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‘Repairing trust’ call for evidence
The Housing Ombudsman is exploring common issues in housing maintenance following a significant rise in complaints about disrepair
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Dennis
Dennis is no ordinary Grand Union customer. At 99 years of age he’s one of our oldest living independently in…
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New out-of-hours and Life24 alarm service provider
We will soon be transferring our out-of-hours service and Life24 alarm service to Medequip Connect (instead of Astraline)
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Complaint Handling Code
On 1 April 2024 the Housing Ombudsman Service Complaint Handling Code became statutory. This means landlords are obliged by law…
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World Environment Day
Today is World Environment Day and we’re talking about land restoration and rewilding. Did you know that since 1930 we’ve…
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Going to vote?
The General Election is just a month away and we’d encourage all of you to use your vote
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Good to be home – our three-year plan to continuing our journey together
We’re delighted to launch our new corporate plan Good to be home 2024-27 which is focused on our core purpose…
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Dana
Dana George and daughter Erika (15) were living in a three-bedroomed private rented house in Houghton Regis Bedfordshire but were…
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Benefits are changing and this could affect you
If you’re under pension age and claim any of the benefits listed below you are likely to receive a letter…