Explore by topic
‘Repairing trust’ call for evidence
The Housing Ombudsman is exploring common issues in housing maintenance following a significant rise in complaints about disrepair
Dennis
Dennis is no ordinary Grand Union customer. At 99 years of age he’s one of our oldest living independently in…
New out-of-hours and Life24 alarm service provider
We will soon be transferring our out-of-hours service and Life24 alarm service to Medequip Connect (instead of Astraline)
Complaint Handling Code
On 1 April 2024 the Housing Ombudsman Service Complaint Handling Code became statutory. This means landlords are obliged by law…
World Environment Day
Today is World Environment Day and we’re talking about land restoration and rewilding. Did you know that since 1930 we’ve…
Going to vote?
The General Election is just a month away and we’d encourage all of you to use your vote
Good to be home – our three-year plan to continuing our journey together
We’re delighted to launch our new corporate plan Good to be home 2024-27 which is focused on our core purpose…
Dana
Dana George and daughter Erika (15) were living in a three-bedroomed private rented house in Houghton Regis Bedfordshire but were…
Benefits are changing and this could affect you
If you’re under pension age and claim any of the benefits listed below you are likely to receive a letter…