Customer news

For more than a third of our customers their household spend is more than their income

On Monday 10 March we’ll be starting our 2025 Tenant Satisfaction Measures (TSM) survey.. If you don’t already know TSMs…

We’re pleased to have entered into a contract with Lindum Group for the first stage of our development scheme in…

We want to hear from our customers as we shape the way we communicate.. We’ve launched a survey and want…

We’ve recently finished our review of rent and other charges.. Every customer will get a letter explaining what their new…

We’re aware that some of our customers have received letters from a company called Property Krowd

We’ve had another great month of engagement on Voice our customer feedback platform. Thank you to everyone who has taken…

Our heating servicing repairs and installations contractor has undergone a rebrand and has a new name

Our customer contact centre will be closing at 3pm on Christmas Eve.. If you need to report an emergency repair…

We’ve changed how we collect your feedback. Your feedback helps us grow. To collect your views we use ‘transactional surveys’…