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A hand holding a mobile phone with the Voice logo on it

Voice – Round up August 2024

We’ve had another great month of engagement on Voice our customer feedback platform.. Thank you to everyone who has taken…

2 min read | September 4, 2024

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Housing Ombudsman Service - Call for evidence

‘Repairing trust’ call for evidence

The Housing Ombudsman is exploring common issues in housing maintenance following a significant rise in complaints about disrepair

1 min read | August 14, 2024

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Medequip Connect employee looking at their computer and wearing a headset

New out-of-hours and Life24 alarm service provider

We will soon be transferring our out-of-hours service and Life24 alarm service to Medequip Connect (instead of Astraline)

1 min read | August 6, 2024

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grand-union-housing-quest-summer-programme

Quest 2024 -Summer Youth Programme

Want the kids to have a break from screens this summer?

Sign up for Quest! Our FREE summer youth program.

Jam packed with fun activities including sports, crafts and adventures.

1 min read | July 19, 2024

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completing a satisfaction survey on a laptop

Our 2024 TSM scores

We’ve just published our latest Tenant Satisfaction Measures (TSM) scores.. TSMs help drive up standards and improve the quality of…

4 min read | June 25, 2024

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Complaint Handling Code

On 1 April 2024 the Housing Ombudsman Service Complaint Handling Code became statutory. This means landlords are obliged by law…

1 min read | June 6, 2024

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Wildflower meadow

World Environment Day

Today is World Environment Day and we’re talking about land restoration and rewilding. Did you know that since 1930 we’ve…

1 min read | June 5, 2024

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A hand placing a voting slip into a ballot box

Going to vote?

The General Election is just a month away and we’d encourage all of you to use your vote

1 min read | June 4, 2024

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Good to be home - our corporate plan

Good to be home – our three-year plan to continuing our journey together

We’re delighted to launch our new corporate plan Good to be home 2024-27 which is focused on our core purpose…

1 min read | June 4, 2024

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A Grand Union colleague working at a customer's home

New appointment times

We now offer repairs appointments between 8.30am and 6pm.. The available slots are:. 8:30am to 6pm (all day)

1 min read | June 3, 2024

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