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![Hand holding a smartphone displaying the Voice logo on screen](https://www.guhg.co.uk/img-srv/g1eheW6XUWn152bPlQoqDCTT45V1ClWxmJNc7E_-8Ek/resizing_type:auto/width:768/height:0/gravity:sm/enlarge:1/ext:webp/strip_metadata:1/quality:90/bG9jYWw6Ly8vZ3VoZy93d3cuZ3VoZy5jby51ay93cC1jb250ZW50L3VwbG9hZHMvMjAyNC8wNC9Wb2ljZS1waG9uZS1ncmFwaGljLTIuanBn.webp)
Voice round up – May 2024
News – 31 May 2024. We’ve had another great month of engagement on Voice our customer feedback platform
![Welfare Benefits Advisor, Stuart, at work on his laptop](https://www.guhg.co.uk/img-srv/AYhIdyzgZRK50kDIsKlpCZXHzKLFPA7ghfcM14GARH0/resizing_type:auto/width:768/height:0/gravity:sm/enlarge:1/ext:webp/strip_metadata:1/quality:90/bG9jYWw6Ly8vZ3VoZy93d3cuZ3VoZy5jby51ay93cC1jb250ZW50L3VwbG9hZHMvMjAyNC8wNS9hc215LWd1aGdzdGFmZnA0MzEtc2NhbGVkLmpwZw.webp)
Benefits are changing and this could affect you
If you’re under pension age and claim any of the benefits listed below you are likely to receive a letter…
![A hand holding a mobile phone with the Voice logo on it](https://www.guhg.co.uk/img-srv/SgukPBivp7c2Bi-PFJsxee8OoG7CSXm61E1bcTev49U/resizing_type:auto/width:768/height:0/gravity:sm/enlarge:1/ext:webp/strip_metadata:1/quality:90/bG9jYWw6Ly8vZ3VoZy93d3cuZ3VoZy5jby51ay93cC1jb250ZW50L3VwbG9hZHMvMjAyNC8wMS9Wb2ljZS1waG9uZS1ncmFwaGljLTYxLmpwZWc.webp)
Voice round up – April 24
We’ve had another great month of engagement on Voice our customer feedback platform.. Thank you to everyone who has taken…
![A calendar with a pin stuck in one date](https://www.guhg.co.uk/img-srv/D0HE4FUgQkkBbmIIoV4UYvaNgmBcGIsncdRbvxqVN84/resizing_type:auto/width:768/height:0/gravity:sm/enlarge:1/ext:webp/strip_metadata:1/quality:90/bG9jYWw6Ly8vZ3VoZy93d3cuZ3VoZy5jby51ay93cC1jb250ZW50L3VwbG9hZHMvMjAyNC8wNC9DYWxlbmRhci0xNTM2eDEwMjQtMS5qcGc.webp)
Did you know, this year is slightly different?
There are 52 weeks in a normal year but every five to six years there are 53 Mondays in a…
![Have your say](https://www.guhg.co.uk/img-srv/Kx7RWQBnBLQermWh0UcJad_3ijT-bPTAp6K21RBUAfI/resizing_type:auto/width:768/height:0/gravity:sm/enlarge:1/ext:webp/strip_metadata:1/quality:90/bG9jYWw6Ly8vZ3VoZy93d3cuZ3VoZy5jby51ay93cC1jb250ZW50L3VwbG9hZHMvMjAyNC8wNC9UU00tZ2lmLWNvcHktMTUzNng4NjgtMS5qcGc.webp)
Have your say – how are we doing?
We want to hear your views on how we’re performing.. That’s why we’re running an anonymous survey for the next…
![Social housing issue - know how to complain](https://www.guhg.co.uk/img-srv/qsweJYD4Iqaz9wkWYT_Z2f4BcJlANvFih1uivZKVt2k/resizing_type:auto/width:768/height:0/gravity:sm/enlarge:1/ext:webp/strip_metadata:1/quality:90/bG9jYWw6Ly8vZ3VoZy93d3cuZ3VoZy5jby51ay93cC1jb250ZW50L3VwbG9hZHMvMjAyNC8wNC9ETFVIQ19Tb2NpYWwtSG91c2luZ19Db25kZW5zYXRpb24taXNzdWVfMTZ4OS1hc3NldF9NZXNzYWdlLTEtMTUzNng4NjQtMS5qcGc.webp)
Tell us when we get it wrong so we can make things right
We always aim to provide a great service to our customers. However sometimes things go wrong
![Your rent review](https://www.guhg.co.uk/img-srv/H9_qdatePTvQoE8G719I6xhN5DINB9DXiQRE9S2wK-c/resizing_type:auto/width:768/height:0/gravity:sm/enlarge:1/ext:webp/strip_metadata:1/quality:90/bG9jYWw6Ly8vZ3VoZy93d3cuZ3VoZy5jby51ay93cC1jb250ZW50L3VwbG9hZHMvMjAyNC8wNC8xMDE2Nl9HVUhHX1JlbnRfQW5pbWF0aW9uLVNNLXBvc3QtRmFjZWJvb2tfVjE5My0xNTM2eDgwNy0xLmpwZw.webp)
Our annual rent review
We’ve recently completed our annual rent review. You should get a letter in the post with the new rent amount
![Computer screen showing the Universal Credit logo](https://www.guhg.co.uk/img-srv/v0Eb8TpeOxfBN_B0KfK0Jo9jESQhMiY9I5eX2JpQ7hw/resizing_type:auto/width:768/height:0/gravity:sm/enlarge:1/ext:webp/strip_metadata:1/quality:90/bG9jYWw6Ly8vZ3VoZy93d3cuZ3VoZy5jby51ay93cC1jb250ZW50L3VwbG9hZHMvMjAyNC8wNC9VQy1zY3JlZW4uanBn.webp)
Moving across to Universal Credit
You may be aware that some benefits are being discontinued these are called ‘Legacy benefits’
![Grand Union colleague holding up their staff badge](https://www.guhg.co.uk/img-srv/nIBSnaT37vsQDXMzenmQCxEKLJT1TbsIsVJnKOuH94I/resizing_type:auto/width:768/height:0/gravity:sm/enlarge:1/ext:webp/strip_metadata:1/quality:90/bG9jYWw6Ly8vZ3VoZy93d3cuZ3VoZy5jby51ay93cC1jb250ZW50L3VwbG9hZHMvMjAyNC8wNC9NaWNyb3NvZnRUZWFtcy1pbWFnZS0xMS5wbmc.webp)
Respecting our teams
In the coming weeks we’ll be releasing our Customer Annual Report. This includes the scores from the T
![Hand holding a mobile phone displaying that an operative is on the way](https://www.guhg.co.uk/img-srv/yhM0IsxrEI5t6WPQ7yqMJGP_PPXo4nxW9TKbanAb9jk/resizing_type:auto/width:768/height:0/gravity:sm/enlarge:1/ext:webp/strip_metadata:1/quality:90/bG9jYWw6Ly8vZ3VoZy93d3cuZ3VoZy5jby51ay93cC1jb250ZW50L3VwbG9hZHMvMjAyNC8wNC9PcGVyYXRpdmUtb24tdGhlaXItd2F5LTE1MzZ4ODQ1LTEuanBn.webp)
Operative on way – launching soon
We’re excited to announce that our new real-time mapping and messaging service Operative on Way