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Hand holding a smartphone displaying the Voice logo on screen

Voice round up – May 2024

News – 31 May 2024. We’ve had another great month of engagement on Voice our customer feedback platform

2 min read | May 31, 2024

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Welfare Benefits Advisor, Stuart, at work on his laptop

Benefits are changing and this could affect you

If you’re under pension age and claim any of the benefits listed below you are likely to receive a letter…

1 min read | May 2, 2024

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A hand holding a mobile phone with the Voice logo on it

Voice round up – April 24

We’ve had another great month of engagement on Voice our customer feedback platform.. Thank you to everyone who has taken…

3 min read | April 30, 2024

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A calendar with a pin stuck in one date

Did you know, this year is slightly different?

There are 52 weeks in a normal year but every five to six years there are 53 Mondays in a…

2 min read | March 19, 2024

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Have your say

Have your say – how are we doing?

We want to hear your views on how we’re performing.. That’s why we’re running an anonymous survey for the next…

1 min read | March 11, 2024

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Social housing issue - know how to complain

Tell us when we get it wrong so we can make things right

We always aim to provide a great service to our customers. However sometimes things go wrong

1 min read | March 7, 2024

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Your rent review

Our annual rent review

We’ve recently completed our annual rent review. You should get a letter in the post with the new rent amount

2 min read | February 22, 2024

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Computer screen showing the Universal Credit logo

Moving across to Universal Credit

You may be aware that some benefits are being discontinued these are called ‘Legacy benefits’

1 min read | October 25, 2023

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Grand Union colleague holding up their staff badge

Respecting our teams

In the coming weeks we’ll be releasing our Customer Annual Report. This includes the scores from the T

1 min read | October 23, 2023

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Hand holding a mobile phone displaying that an operative is on the way

Operative on way – launching soon

We’re excited to announce that our new real-time mapping and messaging service  Operative on Way

1 min read | October 20, 2023

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