Contact us
If you need to, contact us using any of the ways listed on this page
Already have an account?
Do you have an account? Access payments, repairs, agreements easily.
Why would you like to contact us?
We will always aim to respond to emails, website queries and letters within two working days of receiving them. However, sometimes this may take a little longer. If this is the case, we’ll let you know when to expect our full reply.
Use the drop-down menu to help us provide you with the relevant way to contact us.
Get in touch
The team tends to be busiest earlier in the week and earlier in the day. Visit the repairs page for more information on the best ways to get in touch.
Please choose one of the following email addresses.
General enquiries
[email protected]
Press and media enquiries
[email protected]
Send us a direct message via our Facebook page, which is monitored from 8.45am to 5pm, Monday to Friday.
Phone
Our Customer Contact team is available from 8.45am to 5pm, Monday to Friday.
General Enquiries
Call 0300 123 5544 for all enquiries, including repairs.
Emergency
For emergency out of hours repairs, call: 0300 123 5544 and select option 1
For Press and media enquiries, call our Communications team on 03330 152 107.
Make a complaint
We always aim to provide a great service to our customers. However, sometimes things go wrong. If this happens, you can make a complaint.
Send us a compliment
Has a member of our team gone above and beyond for you? If so, you can send a compliment.
