More going out than coming in for a third of customers

For more than a third of our customers, their household spend is more than their income. That’s what January’s cost-of-living survey has revealed.

This was the second survey on the subject in two years. Our aim was to help us to understand how the ongoing cost of living concerns are impacting our customers. We also wanted to see if anything had changed since the original survey.

We found there is an increasing level of concern when thinking about meeting financial commitments over the next year. Some of the key results were:

• Many customers not able to always pay all bills on time
• Number of customers with contents insurance down 13%
• Around two thirds said their current financial situation has a negative impact on their physical and mental health.

Here are some of the things Voice members are doing to try and improve their finances:

Elliott, Amplius’ Financial Wellbeing Manager, said: “It paints a worrying picture, albeit one that doesn’t surprise me. The fact over a third of households are running up debt (monthly spend more than income) is very worrying, albeit also backs up why it’s so important for us to keep a debt advice service.”

For anyone who is worried about the cost of living, please reach out. Amplius has free advice and support for customers to help with Welfare Benefits and money issues, such as debt. You can find out more by following this link or by contacting our Customer Service Team. You can see the full results to the cost-of-living survey here.

Poll results

Voice also gives you the chance to take part in some polls that are just for fun.

We asked when you take your Christmas decorations down. Here’s what you said:

What’s coming up?

We’ve got two new surveys coming up in the next few weeks.

First up is an opportunity to help shape the new Amplius customer newsletter. We want you to tell us what you would like to see going forward – look out for the invite in your inbox now!

Then, starting on Monday 10 March, we will be running our annual Tenant Satisfaction Measures (TSM) Survey. This is an opportunity for customers to let us know how we are performing. You can find out more about TSMs on our website.

As a Voice member, you will have the opportunity to complete the survey here, so keep an eye out for your invitation.

Making the most of Voice

As a member of Voice, there are a few things we’d like you to know:

• It’s anonymous – no one at Amplius will be able to see how you have responded, so pick a username and profile picture that doesn’t identify you.
• We’ll email you surveys or you can log in to take part. You can complete them on your desktop, mobile or laptop in your free time. To make sure you get emails please add [email protected] to your safe senders/contact list.
• Remember to log in regularly to make sure you don’t miss out on any opportunities to make your voice heard.

Last month’s winners

Congratulations to last month’s five prize draw winners. All five bagged a £20 Amazon gift voucher. Remember, every user who take part in one or more activities per month is automatically entered for the prize draw, so stay active!

Get involved and get your voice heard

There’s plenty to get involved with on Voice, so head there now.

Not signed up yet? Now’s the perfect time to do it.

Thanks again for your participation in Voice.