‘Repairing trust’ call for evidence

The Housing Ombudsman is exploring common issues in housing maintenance, following a significant rise in complaints about disrepair. This ‘Call to Evidence’ will help them understand how increasing repairs costs, complaints and skill shortages are impacting residents’ safety in their homes.

The ‘Repairing Trust’ report will highlight some of the positive changes landlords have made to rise to the maintenance challenge, and explore the complex relationships between landlords and residents. It will examine resident experiences and the breakdown in relationships that can happen between the landlord and residents.

The ‘Call for Evidence’ will remain open for over 12 weeks, closing on Friday 25 October 2024.

The Housing Ombudsman are seeking insights from residents and the questions will cover:

• The problems residents encounter with these services, the underlying reasons, and their effects
• Your experience of repairs and maintenance operatives in your home or other buildings owned and operated by your landlord.

Please note that repairs and maintenance includes, but is not limited to, responsive repairs, major works, grounds maintenance and gas servicing.

To complete the survey please click on the link below.

www.engage.housing-ombudsman.org.uk/contractors-call-for-evidence/surveys/residents-survey

Thank you for taking part.