Voice round up – October 2024

We’ve had another great month of engagement on Voice, our customer feedback platform.

Thank you to everyone who has taken part. We use the feedback we get from Voice to help improve the services we offer at Grand Union. Here are the results of the last few surveys and polls.

Shaping the future for Grand Union Housing Group 

Universal credit – Web content survey

Recently 139 Voice members took part in a recent survey where they were asked to review some information about the 53 week rule and Universal credit. We wanted to make sure the information is understandable , and the advice is clear.

Overall, 83% of respondents agreed that the information around why there are 53 weeks in the 24/25 financial year was easy to understand. There was slightly less agreement overall that the impact and advice  for Universal credit claiments was easy to understand. This is important as we want to ensure we can properly support customers that are affected. You can find out more about the 53 week rule and how you may be affected here.

Thank you for everyone who took part and share their views on this subject. You can see the results here in full.

Poll results

Voice also gives you the chance to take part in some polls that are just for fun. Here are your responses to the poll we posted about what are your go to comfort foods now the weather has turned colder!

What’s coming up

There’s still time to give us feedback on our Customer Conduct Policy. We want to know if the policy is easy to understand and if it works for you.

Coming soon, we want to know how much you know about the stock condition surveys Grand Union carry out at your home and why they are important.

Get involved now!

It’s not too late to sign up if you haven’t done so already. Simply head to voice.guhg.co.uk now.

It’s totally anonymous and by joining Voice, you’ll be able to help shape and improve our services to give you the best possible experience.

Remember to log in regularly to make sure you have completed the latest activities.

And once you’ve signed up, don’t forget to add [email protected] to your safe senders/contact list. That way you can be kept informed when new polls, surveys and forums go live.