Rent changes

Information on why your rent may have changed and what to do if it has.

We’ve recently finished our review of rent and other charges.

Every customer will get a letter explaining what their new rent will be. This letter also includes any changes to additional charges, such as service charges.

Frequently asked questions

Why are we increasing the rent?

We understand that any increase to your rent and/or other charges isn’t good news. However, to enable us to keep up with rising costs, we need to increase rents and service charges for the year ahead.

Increasing our charges is essential to making sure that we, as a social housing provider, can continue to fulfil our responsibilities to keep our customers safe and secure, as well as continuing to provide – and improve – essential services, while also delivering more much-needed affordable housing.

Where does your rent go?

Amplius is a not-for-profit social landlord, which means we reinvest all of the rent we receive from customers back into our business. This helps us to maintain our homes, improve the services we provide and build more affordable housing.

Much of the money we receive is spent on housing management costs and improving repairs and other key services.

How do we decide how much it is?

We set our rent amounts following strict guidelines set by the government and the Regulator for Social Housing, known as the Rent Standard.

This standard states how social housing landlords like us set and increase rents.

Normally, rents go up to match the rate of inflation in the previous September, plus an extra 1%.

For example, if the inflation rate was 1.7% in September, rents would go up by 2.7%. This would be £2.70 for every £100.

It’s important to state that this is nothing to do with the merger, it’s something all housing associations do every year.

Some tenure types, such as market rent or shared ownership may have gone up by a different amount. Your letter will let you know what this is.

What to do if you think you’ll struggle to pay

We know it’s been a challenging few years and that people are facing a range of financial pressures, including an increase in energy and food costs as well as household bills. As always, our priority is to support customers to sustain their tenancies as we want to help prevent rent arrears as much as you do.

If you think you’ll struggle to pay, please contact us as soon as possible. We’re here to help.

We have a team of highly-skilled and dedicated Money Advisors who are trained to ensure you maximise your benefits, help you manage your finances and support you through any change in circumstance.

You can find out more here.

Other questions you might have