Our performance

We know that so many of our customers rely on us, and it is absolutely critical that we deserve your trust.

Transparency is critical to this. That’s why we publish performance information to show you how we’re doing – good or bad.

New consumer standards for social housing

The government has introduced new consumer standards for social housing providers. You can find out more by clicking the button below.

TSMs

Find out how you’ve scored us in our annual Tenant Satisfaction Measures survey.

Customer satisfaction

Customer satisfaction helps us track how satisfied customers are with our performance. The scores are between 1 and 5, with 5 being the highest.

Sentiment is how customers feel about the service we provide. It’s calculated by looking at the actual words in your feedback. A score is given between 1 and 5, with 1 being negative and 5 being positive.

The charts below show live sentiment and satisfaction scores for key business areas.

We’ll use these comments and customer complaints to both fix issues and make sure they are not repeated. When we contact you for feedback, it will be from the following: 

• Text: 07860 010731 or 07860 010920 (they may start with +44 instead of 0)
• Email: [email protected]

* Feedback texts about our repairs service will still be sent from 

• 07500 500335 – it may show as +447500 4500335.

Live performance data