Book a repair

We offer a number of ways of reporting repairs

MyGUHG

Log in to our portal and log a repair at a time that suits you. 

Not all repairs can be booked online. Once you submit it, your repair will be logged in the system. We will contact you about it within 24 hours. If you do this on a weekend or Bank Holiday, we’ll contact you within 24 hours of our office opening.

Phone

Our teams are available between 8.45am and 5pm, Monday to Friday.

Call 0300 123 5544

Emergency repairs

If you have an emergency repair outside of our office opening hours.

Call 0300 123 5544 and select option 2

Emergency gas heating, hot water or gas appliances

If you have a gas heating, hot water or gas appliance emergency outside of our office opening hours.

Call 0800 177 7003

Report an issue with your heating system 

Gas heating systems

Contact our gas heating contractor Aaron Services.
Call 0800 177 7003

Air source heat pump systems

Call 0300 123 5544
Email [email protected]

For electrical heating systems

Call 0300 123 5544
Email [email protected]

Is your home less than 12 months old? Please use this Report a Defect Form instead

All our colleagues and contractors carry photo IT. Do not let anyone into your home without checking their ID. If in doubt, please call our Customer Contact team on 0300 123 5544 to check.