Repairs responsibilities

This page sets out who is responsible for what when it comes to repairs.

Amplius is responsible for maintaining:

• the structure and outside of the home
• the fixtures and fittings we have provided
• any communal areas

Customers are responsible for additional repairs if they, their family, or visitors cause the damage.

Here is a full breakdown of who is responsible for what.

Bathroom / Kitchen / Plumbing	Responsibility
	Amplius	Customer
Basin or sink replacement	✔
Bath panel replacement	✔
Blocked bath, basin, sink and shower		✔
Broken toilet seat		✔
Plug or chain replacement		✔
Pop up plug replacement	✔
Plumbing/fitting customers own appliances. Must be undertaken to Gas Safe or NICEIC Regulations and certification provided to Amplius		✔
Sealant replacement for kitchen units and sanitary fittings	✔
Shower curtain replacement		✔
Tap washer replacement (to stop dripping)	✔
Unblocking of external waste pipes	✔
Water supply and water pipes	✔

Gas	Responsibility
	Amplius	Customer
Bleeding radiators and adjusting pressure		✔
Chimneys	✔
Fireplaces, fitted fires and central heating systems	✔
Fires fitted by customer		✔
Gas pipes and appliances by Amplius	✔

Electrical	Responsibility
	Amplius	Customer
Electrical wiring including sockets and switches	✔
Fluorescent tubes and starter motors	✔
Fuse box – resetting of a trip switch		✔
Fuses		✔
Fuse on fuse board	✔
Lightbulbs in encased lighting	✔
Hard wired door bells	✔

Internal	Responsibility
	Amplius	Customer
Communal areas (unless damage has been caused by the customer)	✔
Cracks (minor in walls or ceilings. Generally smaller than the edge of £1 coin)		✔
Cracks (major in walls or ceilings)	✔
Curtain pole, rail or track replacement		✔
Damage caused by customer to the property, fixtures or fittings		✔
Door changes to accommodate carpets, including re-fixing of any draught excluders		✔
Doorbell replacement or fitting (including batteries)		✔
Doors and frames	✔
Door hinges and skirting	✔
Fixtures and fittings provided by Amplius	✔
Fitting additional locks, catches, safety devices (spy hole, safety chain, burglar alarm etc.)		✔
Fixtures customer has fitted (flooring, shelves, coat hooks etc.)		✔
Handles and latches on inside doors and cupboards	✔
Keys or fobs		✔
Painting and decorating including papering, woodwork and coving		✔
Pests – general infestation of a neighbourhood	✔
Pests – individual property		✔
Smoke alarm (battery powered) testing or replacement	✔
TV aerial or satellite dish customer have had fitted		✔
TV aerial or satellite dish we have fitted for communal use	✔
Walls, floors and ceilings	✔

External	Responsibility
	Amplius	Customer
Boundary walls and fencing	✔
Doors	✔
Door steps	✔
Drains, gutters and external pipes	✔
Dustbin replacement (individual property)		✔
Dustbin replacement (communal)	✔
Fencing between gardens		✔
Garages and stores (excluding sheds)	✔
Gardens, including hedging and trees		✔
Overall structure of the property	✔
Painting	✔
Paths and walkways where shared or main access to property	✔
Roof	✔
Walls	✔
Washing lines or rotary dryers		✔
Window sills, catches, sash cords and window frames	✔
Windows (excluding glass, which is potentially rechargeable)	✔

You can also find more information about of what customers are expected to do in our Responsive Repairs Policy.