Your feedback

What you’ve told us about our services and performance

We want to be as transparent as possible about how we’re doing.

We’ve used the feedback you gave in a recent survey on Voice to shape this page. If you have any other suggestions for how we can improve it, let us know.

If you haven’t signed up to Voice, why not do so right now? It’s anonymous and allows you to help shape and improve our services.

Compliments and complaints

We like to keep our customers informed as much as we can, so we have decided to continue to publish this information.

The number of complaints and compliments received in the last six months is shown below.

Complaints

Category	1 January 2024 to 30 June 2024
Major refurbishment/improvements	0
Repairs	191
Allocations/mutual exchange/transfers	28
Environmental/parking	0
Customer Service/Staff	5
Payments/charges/arrears/refunds	0
Policies/procedures	0
Condition of property at letting/time taken	31
Contractor issues	1
New builds/Development	0
Estates maintenance	10
Tenancy/housing management	27
Anti-Social Behaviour Handling	16
Support	19
Communication	12
Life 24	2
Total	332

Compliments

Between 1 January and 30 June 2024, we received 95 compliments. This compares to 161 in the previous six-month period.

We always appreciate it when customers give us positive feedback about our colleagues. We always pass this on to them and share with the rest of the business, so thanks for any compliments you give to the team.