Your feedback

What you’ve told us about our services and performance

We want to be as transparent as possible about how we’re doing.

We’ve used the feedback you gave in a recent survey on Voice to shape this page. If you have any other suggestions for how we can improve it, let us know.

If you haven’t signed up to Voice, why not do so right now? It’s anonymous and allows you to help shape and improve our services.

Compliments and complaints

We like to keep our customers informed as much as we can, so we have decided to continue to publish this information.

The number of complaints and compliments received in the last six months is shown below.

Complaints

Category	1 January to 30 June 2025
Repairs	145
Condition of home	94
Allocations/mutual exchange/transfers	9
Customer service/staff behaviour	7
Payments/charges/arrears/refunds	2
Policies/procedures	8
Contractor issues	30
New builds/Development	1
Data issues	2
Estates management	32
Tenancy/housing management	6
Anti Social Behaviour handling	24
Support	2
Life 24	2
Total	364

Compliments

Between 1 January and 30 June 2025, we received 90 compliments. This compares to 102 in the previous six-month period.

We always appreciate it when customers give us positive feedback about our colleagues. We always pass this on to them and share with the rest of the business, so thank you for any compliments you give to the team.