Your feedback

What you’ve told us about our services and performance

We want to be as transparent as possible about how we’re doing.

We’ve used the feedback you gave in a recent survey on Voice to shape this page. If you have any other suggestions for how we can improve it, let us know.

If you haven’t signed up to Voice, why not do so right now? It’s anonymous and allows you to help shape and improve our services.

Lessons learned

How we’re using your feedback to improve what we do

Voice feedback

The latest feedback received via Voice

Our performance

Letting you know more about our performance

Give us feedback

Let us know if you have a complaints or a compliment

Compliments and complaints

We like to keep our customers informed as much as we can, so we have decided to continue to publish this information.

The number of complaints and compliments received in the last six months is shown below.

Complaints
Category1 July – 31 December 2024
Major refurbishment/improvements7
Repairs197
Allocations/mutual exchange/transfers4
Environmental/parking8
Customer Service/Staff9
Payments/charges/arrears/refunds7
Policies/procedures7
Condition of property at letting/time taken3
Contractor issues12
New builds/Development0
Estates maintenance19
Tenancy/housing management6
Anti-Social Behaviour Handling8
Support10
Communication3
Life 240
Total300
Compliments

Between 1 July and 31 December 2024, we received 102 compliments. This compares to 95 in the previous six-month period.

We always appreciate it when customers give us positive feedback about our colleagues. We always pass this on to them and share with the rest of the business, so thank you for any compliments you give to the team.