Your feedback
What you’ve told us about our services and performance
We want to be as transparent as possible about how we’re doing.
We’ve used the feedback you gave in a recent survey on Voice to shape this page. If you have any other suggestions for how we can improve it, let us know.
If you haven’t signed up to Voice, why not do so right now? It’s anonymous and allows you to help shape and improve our services.
Lessons learned
How we’re using your feedback to improve what we do
Voice feedback
The latest feedback received via Voice
Our performance
Letting you know more about our performance
Give us feedback
Let us know if you have a complaints or a compliment
Compliments and complaints
We like to keep our customers informed as much as we can, so we have decided to continue to publish this information.
The number of complaints and compliments received in the last six months is shown below.
Complaints
| Category | 1 January 2024 to 30 June 2024 |
| Major refurbishment/improvements | 0 |
| Repairs | 191 |
| Allocations/mutual exchange/transfers | 28 |
| Environmental/parking | 0 |
| Customer Service/Staff | 5 |
| Payments/charges/arrears/refunds | 0 |
| Policies/procedures | 0 |
| Condition of property at letting/time taken | 31 |
| Contractor issues | 1 |
| New builds/Development | 0 |
| Estates maintenance | 10 |
| Tenancy/housing management | 27 |
| Anti-Social Behaviour Handling | 16 |
| Support | 19 |
| Communication | 12 |
| Life 24 | 2 |
| Total | 332 |
Compliments
Between 1 January and 30 June 2024, we received 95 compliments. This compares to 161 in the previous six-month period.
We always appreciate it when customers give us positive feedback about our colleagues. We always pass this on to them and share with the rest of the business, so thanks for any compliments you give to the team.
