Pets
We recognise the importance of pets in the lives of our customers, bringing a great deal of pleasure and enjoyment.
We encourage responsible pet ownership. Please consider if your lifestyle and home is suitable for the pet you are considering.
Please also read the information below about our pet guidance.
Please look after your pet and make sure they get the care and attention they need. You are responsible for the health and welfare of your pet.
– Make sure your pet is always kept under control. Don’t allow your pet to cause a nuisance or disturbance to anyone.
– If your pet has access to your garden, please keep the garden boundaries secure to stop them escaping.
– You are responsible for quickly clearing up any mess caused by your pet, including from communal areas and your garden, and disposing of it properly.
– Do not leave your pet unattended in shared areas. Dogs must be kept on a lead in communal areas.
– If you go away, you must make suitable arrangements for your pet to be cared for, for example by a friend or neighbour who will take responsibility for them in your absence.
– You are responsible for any damage caused to the property by your pet. If we carry out repair work, we will charge you for this.
– When we visit your home, please keep your pet in a separate room.
– If we suspect any cruelty, neglect or an animal in distress, we will report this to the RSPCA.
Please contact us at [email protected] if you are thinking of getting a pet.
You can usually keep a pet at your home. This is restricted to one small / medium sized dog or one cat.
We have a small number of flats where it’s not appropriate to have a cat or dog and we’ll make sure this is clear in our available homes adverts and during pre-tenancy assessments.
Managing agents look after some properties and we may need to seek their permission.
If you live in a sheltered scheme, please talk to your Life24 Advisor before you get a pet.
If you live in supported accommodation please talk to your Partnership Co-ordinator.
We will need to check the terms of your lease.
Please contact us at [email protected] .
Please remember to ask us for permission if any alterations are needed to your home to accommodate your pet, for example:
Fitting a cat flap.
Building a structure in your garden, other than a hutch or pen for small animals. Please note: these are not allowed in communal areas.
Installing a large indoor tank.
Please submit your application for permission here.
If you would like to run a pet business, e.g. doggy day care, from your home you need to first obtain our written permission.
Please note: We will not grant permission for the breeding of animals for profit at our properties.
Assistance dogs are allowed.
Dogs must be microchipped and wear a collar and tag. The tag must display the owner’s name and address.
You are responsible for quickly clearing up any mess caused by your dog, including from communal areas and your garden, and disposing of it properly.
Do not leave your pet unattended in shared areas. Please keep dogs on a lead in communal areas.
If you have an XL Bully or XL Bully cross dog please provide us with copies of the Exemption certificate and insurance.
Dogs listed under the Dangerous Dogs Act 1991 are not allowed.
Cats must be microchipped.
Please consider the number of chickens appropriate to the size of your garden, usually a maximum of five chickens.
Cockerels are not allowed.
– Farm animals or livestock, for example cockerels, goats, pigs, horses, sheep etc.
– Bats and birds of prey.
– Dangerous wild animals or dangerous dogs.