The government has introduced new consumer standards for social housing providers. The aim of these standards is to make sure tenants have a safe and secure home, ensure homes are well maintained and that tenants receive good customer service.
You can find out more about these standards and what they mean for you below.
We are committed to ensuring that you are safe in your home. We do this by ensuring we know the condition of our homes. We are working hard to improve the efficiency of our repairs service so we can ensure repairs, maintenance and planned improvements are delivered successfully and in a timely manner.
We strive for open and honest communication with tenants. Some of the ways we do this include; ensuring our customers can access services with ease, providing opportunities for customers to influence decisions and making sure customers can raise complaints when they need to.
We work with local people and organisations to provide support and services with the aim of building stronger communities. One way we do this is providing youth involvement activities.
We have effective policies and processes in place to ensure homes are allocated and managed fairly. Our advice and support services can help you manage your tenancy and access additional support.
We are also required to report on how we are performing against these standards and you may have been contacted to take part in our Tenant Satisfaction Measures (TSMs). You can find our most recent TSM scores here.
You can also find out more about the standards on the government website.
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