Complaints performance

Earlier this year we published our Annual Complaints and Performance and Service Improvement Report and our self-assessment against the Housing Ombudsman Complaint Handling Code. You can view these here.

We identified areas of the Code where we weren’t compliant; to address this we have recruited an additional Customer Resolution Advisor which has ensured we are able to acknowledge and respond to complaints in compliance with the Code. We’re pleased to say this has had a massive impact on our ability to respond.