Explore by topic

Voice round-up

We’ve had another great month of engagement on Voice our customer feedback platform.. Thank you to everyone who has taken…

2 min read | October 26, 2023

Read more
Computer screen showing the Universal Credit logo

Moving across to Universal Credit

You may be aware that some benefits are being discontinued these are called ‘Legacy benefits’

1 min read | October 25, 2023

Read more
Grand Union colleague holding up their staff badge

Respecting our teams

In the coming weeks we’ll be releasing our Customer Annual Report. This includes the scores from the T

1 min read | October 23, 2023

Read more
Hand holding a mobile phone displaying that an operative is on the way

Operative on way – launching soon

We’re excited to announce that our new real-time mapping and messaging service  Operative on Way

1 min read | October 20, 2023

Read more
SMS notification from Grand Union saying "We have a new text number"

New text message number

On Friday 27 October one of the numbers we text you from is changing.. Customers will be getting a text…

1 min read | October 19, 2023

Read more
Person holding a mobile phone

Text charges – Rigfords

When our contractor Rigfords were installing carbon monoxide detectors for us they sent text messages to some of our customers…

1 min read | October 18, 2023

Read more
A butterfly in a wildflower area

Wildflower areas

When Chamomile Gardens our over 55s scheme in Biggleswade was being built last year developers planted an area of wildflowers…

1 min read | October 17, 2023

Read more
Window showing condensation

Damp, condensation and mould update

Earlier in the year we asked you to review our new damp condensation and mould policy on Voice our customer…

1 min read | October 17, 2023

Read more
Grand Union colleagues taking part in the MK Can world record attempt

Grand Union helps break World Record

Today is World Food Day and this year the Milton Keynes Food Bank recognised the day by breaking a Guinness World…

1 min read | October 16, 2023

Read more
Cover of Grand Union's 2022/23 ESG report

Our ESG report 2022/23

At Grand Union we take our responsibilities seriously as a landlord. We’re committed to having a positive impact on the…

1 min read | September 28, 2023

Read more