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Grand Union colleague holding up their staff badge

Respecting our teams

In the coming weeks we’ll be releasing our Customer Annual Report. This includes the scores from the T

1 min read | October 23, 2023

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Hand holding a mobile phone displaying that an operative is on the way

Operative on way – launching soon

We’re excited to announce that our new real-time mapping and messaging service  Operative on Way

1 min read | October 20, 2023

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SMS notification from Grand Union saying "We have a new text number"

New text message number

On Friday 27 October one of the numbers we text you from is changing.. Customers will be getting a text…

1 min read | October 19, 2023

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Person holding a mobile phone

Text charges – Rigfords

When our contractor Rigfords were installing carbon monoxide detectors for us they sent text messages to some of our customers…

1 min read | October 18, 2023

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A butterfly in a wildflower area

Wildflower areas

When Chamomile Gardens our over 55s scheme in Biggleswade was being built last year developers planted an area of wildflowers…

1 min read | October 17, 2023

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Window showing condensation

Damp, condensation and mould update

Earlier in the year we asked you to review our new damp condensation and mould policy on Voice our customer…

1 min read | October 17, 2023

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Grand Union colleagues taking part in the MK Can world record attempt

Grand Union helps break World Record

Today is World Food Day and this year the Milton Keynes Food Bank recognised the day by breaking a Guinness World…

1 min read | October 16, 2023

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Cover of Grand Union's 2022/23 ESG report

Our ESG report 2022/23

At Grand Union we take our responsibilities seriously as a landlord. We’re committed to having a positive impact on the…

1 min read | September 28, 2023

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A hand holding a mobile phone displaying an incoming call from 0330 822 5122

New Payment Support numbers

Our Payment Support team has a new way of getting in touch with you.. If you get a text or…

1 min read | September 25, 2023

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Hand holding a smartphone displaying the Voice logo on screen

Voice round-up

We’ve had another great month of engagement on Voice our customer feedback platform.. Thank you to everyone who has taken…

2 min read | September 21, 2023

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