Voice round-up

We’ve had another great month of engagement on Voice, our customer feedback platform.

Thank you to everyone who has taken part. We use the feedback we get from Voice to help improve the services we offer at Grand Union. Here are the results of the last few surveys and polls.

Shaping the future for Grand Union Housing Group 

Gardening inclusion survey

Voice members mentioned in one of our forums about an enhanced gardening service. We wanted to explore this further and see if there is a demand for such a service. Our Gardening inclusion survey was launched in January. We had 162 responses in total, all providing us with some great insight.

Respondents were asked to select the statement that best describes their ability to maintain their garden. The graph below shows the results.

Around a third of participants (36%) had no issues maintaining their garden, the rest had some challenges or were unable to maintain their garden at all. Respondents told us that the main reason they struggle to maintain their garden is because they are physically unable to do so.

Over two-thirds (70%) of respondents were interested in a paid for service – with £20-£30 per month being the most common amount customers could afford to contribute.

Thank you to everyone who took part – the results from this survey have been shared with the relevant teams within Grand Union who will be using it as part of a review of Grand Union’s current gardening offer. If you would like to see the results in full, please click here.

Voice – The journey so far

You might have already seen our ‘Voice – The journey so far’ article, where we have taken a look at what Voice members have achieved since the launch of Voice around 18 months ago. If you haven’t already done so, you can click here to read about how your voice has influenced the work we do at Grand Union.

Poll results

Voice also gives you the chance to take part in some polls that are just for fun. Here are your responses to the poll we posted to find out what topping simply does not belong on a pizza. You can view the poll results in the graph below.

What’s coming up

You should have already received your invitation, via Voice, to take part in the latest Tenant Satisfaction Measures survey. If you haven’t already had the chance to complete it, there’s not long to go before the survey closes. We would love to hear from you, so keep an eye out for your invitation, which should be in your inbox now!

We’ve had some fantastic entries to the Pets win prizes competition and we have loved seeing all of your amazing pets and what they mean to you. You will be able to vote for a winner in a Voice survey coming soon!

If you have had a repair carried out recently you might have noticed that you now can track the operative when they are on their way to your home. Tell us what you think about this new function in a Voice survey coming up in April.

Get involved now!

It’s not too late to sign up if you haven’t done so already. Simply head to voice.guhg.co.uk now.

It’s totally anonymous and by joining Voice, you’ll be able to help shape and improve our services to give you the best possible experience.

Remember to log in regularly to make sure you have completed the latest activities.

And once you’ve signed up, don’t forget to add [email protected] to your safe senders/contact list. That way you can be kept informed when new polls, surveys and forums go live.