Welfare benefits advice service

In the first six months of this financial year we secured an amazing £1,936,618 in extra welfare benefits for our customers.

  • £679,065 of this was in the form of Housing Benefit or Discretionary Housing Payments.
  • £244,758 was secured in Universal Credit, which includes money intended to help to pay for rent.

In addition we also secured £367,143 in ESA (sickness benefit) and £345,712 in Disability Benefits. This involved completing complex claim forms and, in many cases, helping customers to navigate the appeal process to secure their entitlements.

If you would like help to check your Welfare Benefit entitlements, make a claim or challenge a decision, please call Customer Services on 0300 123 5544 and ask to speak to a Welfare Benefits Advisor.