You can choose a package from the menu of support, this consists of the alarm and a number of contacts.
There will be a weekly cost depending on which option is chosen.
Definitions of the support options available: –
Alarm Only
- Annual visit.
- Alarm or Lifeline system monitored 24 hours a day throughout the year.
- Intercom and smoke detectors tested during annual visit.
- Ensure emergency contacts are up to date.
Alarm plus weekly contact
- A weekly contact. This may be a telephone call or a face to face visit.
- Alarm or Lifeline system monitored 24 hours a day throughout the year.
- Help with or referrals to other services (e.g. Social Services, Community Psychiatric Nurse, Occupational Therapist, cleaner for own home).
- Emotional support, promote health and well-being (particularly after hospital discharge).
- Lifeline/alarm system and smoke detectors tested by your Independent Living Advisor
- Assistance to report maintenance and repair issues.
- Assistance in an emergency.
Alarm plus three contacts per week subject to eligibility criteria
- Up to three contacts a week. This may be a telephone call or face to face visit.
- Alarm or Lifeline system monitored 24 hours a day throughout the year.
- Help with or referrals to other services (e.g. Social Services, Community Psychiatric Nurse, Occupational Therapist, cleaner for own home).
- Lifeline/alarm system and smoke detectors tested by staff during visit.
- Assistance to report maintenance and repair issues.
- Assistance in an emergency.
- Emotional support, promote health and well-being (particularly after hospital discharge).
For all customers there is access to our out of hours service 24 hours per day, 7 days per week – e.g. in the event of an emergency or equipment failure. Customers can increase or decrease their menu of support option in order to meet their changing needs over time.
