Customer Information for Independent Living properties

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Around a third of the 6,500 properties Grand Union looks after our Independent Living homes, looking after the needs of 55's and older.

Retirement housing has changed considerably over recent years and continues to evolve.

We hold ‘The Code of Practice’ accreditation for Sheltered Housing from the Centre for Sheltered Housing Studies (CSHS) and the ‘Quality of Information Kitemark’ from the Elderly Accommodation Counsel (EAC).

Our Independent Living Advisor's are currently working towards Service Excellence Standards (SES) accreditation.


Your Independent Living Advisor (ILA)

We offer a menu of support to tenants who can have the option to receive contact from a dedicated Independent Living Advisor (ILA)


East:


Faye Baker

Independent Living Advisor at Gothic House

Lisa Bates

Independent Living Advisor at Copelands and Northfields

Bev Fye

Independent Living Advisor at The Gardens and Elizabeth House

Anne Thompson

Independent Living Advisor at Ellenshaw Court

Bill Bagnall

Independent Living Advisor at Southfields

Angie Davis

Independent Living Advisor at Beverley Court

Bev Winsland

Independent Living Advisor at Stonecroft

John Large

Independent Living Advisor at Jakes Court


West:


Tony Burns

Independent Living Advisor at Katherine's Garden and Wingfield Court

Rita Ruparelia

Independent Living Advisor at Manor Court and Portnall Place

Steve Manin

Independent Living Advisor for Meadow Court and Haven Court

Liz James

Independent Living Advisor at Manning Watts House

Jean Flavell-Kempton

Independent Living Advisor at Raynesford House and Cripps House

Beccy Stoneman

Independent Living Advisor for Norton Court and The Doubles

Paul Fletcher

Independent Living Advisor at Astrop Grange, Bridgewater House and Cheney Court

Julie Humphreys

Independent Living Advisor at Hutton Court, Orchard House and Staunton House


Dementia and Extra Care Schemes:


Lorraine Ashley

Independent Living Advisor for Flowers House and Leeson Court

Donna Coe

Independent Living Advisor for Candleford Court

Brenda Moore

Independent Living Advisor for Quince Court