Rent enquiries

We try and answer the most frequently asked rent related questions


Payment free weeks 2018/19

This year’s final ‘payment free’ week started on 1 January. Please be aware that Grand Union's rent free weeks are changing as of 1 April 2018.
The rent free weeks will be week commencing 2 April, 24 December, 31 December 2018 and 25 March 2019.

However, if your account is in arrears or there is a court order in place when any of these weeks occur, you must continue to make payments in order to reduce the arrears. If you pay monthly by Direct Debit the annual rent will be split over 12 monthly payments.

Please remember your tenancy agreement requires you to pay rent in advance.

How your rent is calculated

Every year your rent change is calculated based on Government guidelines and these vary for each type of rental product.

This year the Government has set these as follows:

Social Rent = the current rent minus 1%

Affordable Rent = the current rent minus 1%

Supported Rent (including sheltered) = the current rent plus 0.90% (based on September 2015 Consumer Price Index (CPI) +1%)

Shared Ownership = in line with the lease plus 1.30% (based on September 2015 Retail Prices Index (RPI) + 0.5%)

When is the rent reviewed?

Rent charges are calculated based on Government guidelines annually. You are informed of the changes in rent by the end of February each year to allow 28 days’ notice of the change of payment. The new payment amount will then start from the beginning of April.


Rent In Advance

Rent must be paid in advance in accordance with your tenancy agreement or lease.  This means your rent account must not be in arrears between payments regardless of how you pay e.g. weekly, fortnightly or monthly payments.

This still applies if you are in receipt of housing related benefits such as Housing Benefit or Universal Credit.

  • You can use  My GUHG to regularly check on your account
  • Set up a direct debit to pay your rent monthly
  • Need assistance or support with managing your money, please contact our Benefits and Money Advice Team at